Success Stories

Streamlining ITSM with ServiceSmartz – Elevating SRE Efficiency and Client Satisfaction

Profile: A tech powerhouse, is a beacon in the digital world, specializing in IT solutions. Trusted by Fortune 500 clients, mid-sized enterprises, and start-ups for their digital transformation. Certified as a great workplace, reflecting the commitment to a positive culture and a presence in tech landscapes worldwide.

ServiceSmartz Services Include:

  • Enabled teams to have real-time visibility, facilitating swift identification and resolution of issues.
  • Established a collaborative communication hub using ServiceNow, fostering seamless teamwork and interaction with client.
  • Leveraged ServiceNow integration, transforming routine tasks into efficient automated processes.
  • Instituted a ticketing system that tracked critical issues in real-time.
  • Implemented a communication framework fostering seamless collaboration and enhancing client communication.
  • Integrated a smart scheduling system within ServiceNow, ensuring a smooth transition between SRE members.
  • Resulted in a significant reduction in site downtime by addressing critical issues promptly.

Elevating Customer Satisfaction Through Seamless Operations for a Manufacturing Unit

Profile: A manufacturing powerhouse, redefines bathroom solutions with a presence spanning North America. With a focus on quality and innovation, the company has become a household name, boasting a dedicated team and a commitment to customer satisfaction.

ServiceSmartz Services Include:

  • Established a customer support portal within ServiceNow, offering a centralized platform for customers to submit concerns, track resolutions, and provide feedback
  • Facilitated a quality assurance and feedback mechanism, automating post-installation surveys and feedback forms.
  • Deployed a Configuration Management Database (CMDB) solution, ensuring the efficient management and optimization of company’s IT assets, enhancing overall operational performance.
  • Implemented ServiceNow to create a seamless communication workflow, ensuring transparency between sales, installation teams, and customers.
  • Introduced an advanced CRM solution tailored for company’s needs, ensuring a seamless customer interaction experience and efficient data management.
  • Automated project tracking to monitor and manage project timelines efficiently.
  • Designed and implemented a robust training and development program for company employees.

Innovative Solutions for HR Excellence: A Game-Changing Journey

Profile: A tech powerhouse, is a beacon in the digital world, specializing in IT solutions. Trusted by Fortune 500 clients, mid-sized enterprises, and start-ups for their digital transformation. Certified as a great workplace, reflecting the commitment to a positive culture and a presence in tech landscapes worldwide.

ServiceSmartz Services Include:

  • Introduced a centralized repository for employee assets, allowing efficient tracking and management.
  • Enhanced talent management for recruitment, onboarding, and performance appraisal.
  • Implemented intelligent automation using ServiceNow for revolutionary HR workflow management.
  • Implemented a self-service portal for easy asset requests and issue reporting.
  • Integrated robust analytics for insights into employee performance, engagement, and retention.
  • Introduced a modern user interface, scalability, and mobile-friendly options for enhanced user experience.
  • Implemented features to ensure compliance with HR policies and regulations.