IT Service Management
IT Service Management
Assign your team with resilient solutions for peak productivity. Craft exceptional experiences no matter where your workforce operates.
Safeguard your enterprise's future with a unified cloud platform for the entire enterprise.
Why Choose ITSM for Delivering Operational Brilliance?
Transform your organizational efficiency through our IT Service Management (ITSM) solutions, seamlessly enhancing service delivery for sustained business success.
Unified Service Platform
Grounded in a common data store, seamlessly integrate ITSM's Incident, Problem, and Change modules. This integration facilitates proactive IT management, minimizing downtime and enhancing efficiency.
Powerful Productivity Tools
Utilize AI-powered solutions like the Virtual Agent to streamline issue resolution, allowing your team to focus on delivering results. Furthermore, the Agent Workspace provides a practical view for informed decision-making.
Intelligent Insights
Access a suite of analytics and reporting tools on the Now Platform for real-time oversight of IT resources and services. Make informed decisions to improve service delivery and maximize organizational value.
Streamline processes
Streamline processes for maximum efficiency.
Create service resilience
Foster service resilience and reliability.
Reduce IT waste
Minimize unnecessary IT resource consumption.
Capabilities and Featured Apps of ITSM Power Suite
Now Assist
Boost your productivity with Now Assist, delivering innovative AI experiences on the cutting-edge Now Platform.
CMDB
Effortlessly track dependencies and relationships of supported IT services through our Configuration Management Database (CMDB), ensuring seamless continuity.
Knowledge Management
Kindle business efficiency with effortless knowledge sharing and collaboration, facilitated by our Knowledge Management capabilities.
Incident Management
Swiftly restore services with our Incident Management, featuring intelligent routing and built-in collaboration tools.
Change Management
Keep precise control of approvals while accelerating change at DevOps speed.
Virtual Agent
Resolve issues swiftly with an intelligent chatbot fluent in simple human language.
Predictive Intelligence
Simplify and accelerate everyday tasks with our built-in machine learning capabilities.
Service Operations Workspace
Proactively manage incidents with a workspace offering clear visibility when services are at risk.
Now Mobile
Access answers, get help, and make requests across departments seamlessly with our native mobile app.
Digital Portfolio Management
Make informed decisions with a consolidated view of services, products, and apps through our Digital Portfolio Management.
DevOps Change Velocity
Connect development tools to change management for automatic ticketing and approval, ensuring seamless transitions.
Employee Center
Provide a unified portal for streamlined service delivery across the enterprise.
Service Portal
Craft a responsive portal interface for an intuitive and user-friendly self-service experience.
Problem Management
Identify the root cause of issues and proactively prevent future disruptions through effective Problem Management.
Service Catalog
Enhance self-service experiences by offering products and services through a modern, user-friendly storefront.
Asset Management
Oversee infrastructure, operations, and field service assets to make more informed decisions.
Workforce Optimization
Manage teams effectively with real-time visibility into agent scheduling and performance.
Process Mining
Improve outcomes by optimizing process flows to streamline work across the enterprise.
Contract and Renewal Management
Renew hardware and software contracts seamlessly through guided actions.
Continual Improvement Management
Initiate and track improvements across the enterprise by aligning people, processes, and data.
Site Reliability Operations
Sustain service performance, bridge work across DevOps and SRE teams, and deploy code faster.
DevOps Configuration
Prevent outages by centralizing configuration oversight within dev pipelines.
Request Management
Provide employees with an AI-powered self-service portal accessible on all their devices.
Service Level Management
Manage provider-customer commitments to consistently meet or exceed service levels.
Tailored ITSM Excellence for Your Business
Transform your organizational efficiency through our IT Service Management (ITSM) solutions, seamlessly optimizing workflows and enhancing service delivery for sustained business success. By automating processes and consolidating fragmented tools and legacy systems, we can help you optimize your ServiceNow IT Service Management.